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We do not accept returns or exchange for any other reason than product quality.No change or cancellation after 12 hours of the order is been submitted. Items are not returnable after a 72 hr time period of delivery. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.Īll items are carefully inspected for quality before mailing. In the event that your item arrives damaged or in poor condition, please kindly contact us (WITH PICTURE) for a replacement. Please note that Shop rongrong is NOT responsible for international packages that have been held by or lost by your country's local customs/post office.Shop rongrong is not responsible for customs charges. NOTE - CUSTOMS fees vary by country and are based on the ITEM COST - sale price is not taken into consideration for some countries so please keep this in mind when checking out.Buyer is responsible for any customs, fees, or tariffs associated with international shipping.Your postal carrier will then be able to go and retrieve the package for you.They have the ability to pin point the location the package was delivered using GPS tracking.
#DIGITAL TEACHER LESSON PLANNER FULL#
Please allow a full 72 hours to pass before contacting your local USPS office. Once 72 hours has passed and your package has not been delivered you will need to reach out to your local post office directly.
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They will be able to open a case on your behalf and get you the status update you require.
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You can contact USPS Customer Service at 1 (800) 275 -8777. To inquire about its status you will have to call the post office to get further information.If your package has shown In Transit but has been in the same place for multiple days this may mean that it is being held up in a distribution center.Once it is returned you have the option to pay additional shipping ( current shipping rate), a processing fee $5 and have it mailed back to you with an updated address. If the address does not exist you can wait for it to be returned to our office. Contact the USPS and see if you can intercept the package before it is delivered or arrange for it to be picked up by the mail carrier.Ģ. In the event that the wrong address does slip through the cracks you have the following options:ġ.We ask that you take the time to review these when they arrive to ensure that you have entered the correct information.When an order is placed and then shipped emails are sent out with the shipping address to the email that you have provided on our website.However, we do not refund or reship due to the incorrect address being entered. We definitely understand that mistakes happen.Once your order has shipped we are no longer able to make changes.Usually orders are processed to ship within 12 hours. If you do enter the wrong address make sure that you alert us immediately before your order ships.Verify your address! Refunds and reships are not granted due to the wrong address being entered.Please refer to the tracking number sent to you to check the status of your order. A tracking number will be emailed to you when your order has been shipped.However, we always put the quality of the art first. Please note that this is a small operation and we do our best to ship your order as quickly as possible. You will receive a shipping confirmation email with tracking information to the address you provided during check-out. We recommend allowing 5-10 business days total to be safe! 15-20 business days total for international orders. Select products may arrive separately. Orders typically arrive within 5 days once shipped. Once your order is received, your order will be processed within 1-3 business days and then shipped via USPS, UPS, or Fed Ex depending on the weight of your order. Shipping costs are $5.5-$11 flat fee for the US, $18 for Canada and $25 for International.